At SunshowerOnline, we strive to
have your items delivered as quickly and safely as possible for the minimum
cost. We don't tack on handling fees or anything else to our delivery costs to
make sure you get value for money. Check out the information below to find out
more about our delivery methods or give us a call on (03) 8555 1011 and we'll
answer your questions.
Product Availability
- Item stock levels are to be
used as a guide only & are accurate within a 24 hours.
- Most orders ship within 1-3
days if in stock, otherwise see Product Availability. If there are any
major delays we will contact you with an order update.
- If an item is Not in Stock,
the item's projected availablity is provided. Most out of stock item will
ship within 1 to 5 days.
- We will endeavour to
despatch the item within the provided time, if there are any major delays
we will contact you with an order update.
Over the Counter Sales
Our low online prices apply to
the SunshowerOnline.com.au website. Not all online pricing applies to in-person
over the counter sales.
Australia Post eParcel Service
- Delivery rates are
calculated automatically through our shopping cart using Australia Posts'
own formula.
- To estimate the delivery
rates for your order, simply add the products to the cart, click our
"Estimate Order" button and enter your postcode.
- Delivery time-frames are
between 1 to 14 days, determined by the delivery post code. An address
outside the Express Post network, the fastest possible transport
links will be used (by Australia Post) and can still take upto 14 days.
- For added peace of mind, all
eParcel deliveries are registered & trackable.
- Delivery time-frames are
between 1 to 14 days, determined by the delivery post code.
- Freight companies cannot
deliver to PO Boxes, Parcel lockers etc. Please make sure you have a
physical address.
- For added peace of mind, all
road freight deliveries are registered & trackable.
- There is no
express/overnight service available.
Large Item Delivery
Water
Tanks
- Water Tanks are available
predominantly in the South Eastern States (see availability on each tank
in product details).
- Delivery costs vary between
tank manufacturers.
- To get an tank delivery
price, please add your preferred tanks to the Cart & enter your
delivery postcode.
- Tank delivery prices are our
best estimates based on our suppliers' charges. In rare occasions, these
prices may vary without notice. We will contact you immediately if actual
tank delivery charges vary from our initial delivery quote.
Instant Turf
- Instant Turf orders are only
available for delivery to Metropolitan Melbourne & Geelong
- The delivery charge for all
turf orders is a $99.00 inc. GST flat rate
- Please call us on (03) 8555
1011 when ordering to discuss delivery costs and delivery times
Large Piping & Other
Over-Sized Items
- Unfortunately, small orders
of over-sized items & piping can't be sent via out freight suppliers
& are available for pick-up only.
- However for bulk quantities,
over-sized items can be sent direct from the supplier for a fee, or
sometimes free of charge.
- Please call (03) 8555 1011
to discuss delivery for bulky orders or orders with over-sized items
In-Store Pick Up
- All orders are available for
pick-up from either of our locations so you can save on delivery!
- To be sure the items you're
after are set aside, we recommend you process your order, select
"Pick Up" as the delivery method and pay via PayPal.
- Pick Ups must be made within
30 Days of their availability.
Returns Policy
If you wish to return a product,
it has to be within 30 days of purchase, in sellable condition. Please note
there is a 20% restocking fee.
SunshowerOnline honors all
warranties for products purchased from us, within the product's specified
warranty period.
- If an item is Dead on
Arrival:
- Please provide a photo of
the fault,
- A return label will be sent
for free return of the faulty product,
- A replacement will be sent
immediately,
- The buyer is liable for the
cost of the replacement until the faulty unit is returned.
- If an item fails whilst in
use within the Warranty Period:
- Please provide a photo of
the fault,
- Customer must return the
unit at their cost,
- Upon receipt the return
will be assessed:
- If unit is faulty: A
replacement will be sent out. At SunshowerOnline's cost.
- If unit is not deemed
faulty: The unit is to be returned at the customer's cost.
